FAQ

Frequently asked questions. If you still need help, please contact us.

What is your current order processing time?

Our current turnaround time (TAT) is 5–7 business days. You'll receive a confirmation email once your order has shipped.

 Do you offer different shipping options?

Yes! We offer both Standard and Expedited Shipping options at checkout.

I have an issue with my order — what should I do?

We’re here to help. Please contact us via email at [pumphreyssoapsandthings@gmail.com], and our team will get back to you as soon as possible.

What’s your return policy?

We accept returns within 14 days of receiving your order. Items must be unused and in original condition. Please email us to initiate a return.

Can I shop in-store?

Absolutely! You can find our products in person at:

Shop Siesta Boutique
13205 Rivers Bend Blvd
Chester, VA 23836

Where can I follow you on social media?

Stay connected and be the first to know about new drops and updates! Follow us on Instagram, Facebook, and TikTok  — just search for us
@pumphreyssoaps on Facebook/TikTok and @_pumhreyssoapsandthings_ on Instagram.

Have a question you can't find the answer to?

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